Privacy
PRIVACY POLICY
Sticks Yarra Valley is strongly committed to protecting your privacy while your are interacting with our content, products and services. The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.
Any information we may collect from you will be treated with strict confidentiality in accordance with The National Privacy Principles and the Privacy Act 1988 (Cth).
This policy applies only to Sticks Yarra Valley and not to other companies' or organisations' websites to which Sticks Yarra Valley is linked.
Collection of information
Information is collected from you primarily to make it easier and more rewarding for you to use our website & services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.
Sticks Yarra Valley collects two types of information. The first type is anonymous information. For instance, we may collect information to tell us that five thousand people visit this Privacy Policy today, but we do not know their names, where they live or their date of birth - they are 'anonymous' to us.
The second type of information that Sticks Yarra Valley collects is personal information. Sticks Yarra Valley will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, Sticks Yarra Valley can provide a variety of personalised and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our website & its services more relevant to you.
Sometimes, we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer, credit card number, in order to provide that service or product to you. This information may also be used to inform you of additional products and services that may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond.
How much of your personal information that you choose to disclose to Sticks Yarra Valley is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you enter one of the competitions on our website or if you purchase something from us.
Use of anonymous information
Sticks Yarra Valley automatically gathers anonymous information to monitor the use of our website like the numbers and frequency of visitors. We only use such data in the aggregate. This collective data helps us determine how much our visitors use parts of the site, so we can make improvements and offer relevant information & services to as many users as possible. We may publish or provide this aggregate data to other people. For example, if we found that most site visits were to the "About/Yarra Valley" section, we may want to augment accommodation listings.
Use of personal information
Sticks Yarra Valley will use the personal information you have chosen to provide us for the purpose for which you provided it. Sticks Yarra Valley will not use it for any other purpose without your consent. We might on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you.
Any information we may collect from you will be treated with strict confidentiality. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.
Disclosure
There will be occasions where it will be necessary for Sticks Yarra Valley to disclose your personal information to third parties. Sticks Yarra Valley may be required by law to disclose the information, or Sticks Yarra Valley may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online, Sticks Yarra Valley will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside Sticks Yarra Valley, unless you have authorised us to do so, or unless we are required or authorised to do so by law.
No sale of personal information
Under no circumstances will Sticks Yarra Valley sell or receive payment for licensing or disclosing your personal information.
Interacting with Sticks Yarra Valley
Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any login information.
Security
Sticks Yarra Valley operates secure data networks that are designed to protect your privacy and security. Sticks Yarra Valley has a Security Policy that explains how we protect your privacy and personal information.
Access and Correction
The security of your information is important to us. When we have collected information about you it cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.
However, you may access your information at any time. If you would like to know what information we hold about you please contact our privacy manager. If you discover that there is an error or information is missing, please notify our privacy manager and we will correct or add the information as soon as possible.
We will take reasonable steps to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.
If you would like to talk to our privacy manager about this, or if you believe that our organisation has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact:
Telephone: +61 3 9730 1022
Post: 179 Glenview Road Yarra Glen VIC, 3770, Australia.
E-mail: info@sticks.com.au
Complaints about privacy
If you have any complaints relating to online privacy issues on our websites, please notify Sticks Yarra Valley. While Sticks Yarra Valley accepts no liability for any material or links posted to the service, we will investigate all complaints.